Why is my Spectrum service not working?
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Spectrum is a telecommunications brand offered by Charter Communications, Inc. that provides cable television, internet and phone services for both residential and business customers. It is the second largest cable operator in the United States. A few years ago Spectrum acquired Time Warner Cable.
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What isn't working?
Please let us know what issue you are experiencing with Spectrum:
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In the last three months, how would you rate Spectrum?
2.26 out of 5 272,569 ratings
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Problems in the last 24 hours
The graph below depicts the number of Spectrum reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Spectrum. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Spectrum compensate me for the outage?
Spectrum outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use Spectrum and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. Spectrum has sometimes offered some customers credits and other compensation for the inconvenience.
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Most Reported Problems
The following are the most recent problems reported by Spectrum users through our website.
Internet (63%)
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Wi-fi (14%)
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TV (9%)
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Total Blackout (8%)
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E-mail (4%)
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Phone (2%)
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Live Outage Map
The most recent Spectrum outage reports came from the following cities:Charlotte, San Francisco, Los Angeles, Nashville, Cape Canaveral, Hayden, Port Richey, Honolulu, Ukiah, Riverside, Fountain Valley, Fontana, Grand Prairie, Albemarle and New York City.
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| City | Problem Type | Report Time |
|---|---|---|
 Queens | Internet | |
| Boardman | Internet | |
| Poughkeepsie | Internet | |
| Charlotte | Internet | |
| San Francisco | Internet | |
| Los Angeles | Internet |
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Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
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Spectrum Issues Reports
Latest outage, problems and issue reports in social media:
- Alex Leonard (@AlexLen69) reported
@Ask_Spectrum you guys canceled my families subscription despite the fact nobody asked for that to happen. Why are you so ****? Stupid pig *******
- Emily Timmerman (@American_Female) reported
@Ask_Spectrum hi is there an outage in Westwood LA rn by any chance? Thx
- Fujishiro Otone (@FujishiroOtoneR) reported
@Ask_Spectrum No I've spoken with enough reps this week and yall never do anything but schedule a tech to come out who messes around with stuff, service comes back on for the day and the same pattern repeats a few days later. SICK OF IT
- xBCrafted (@xBCrafted) reported
Sorry about ending the stream.. Internet issues.. again.Really wish we had more options for "high speed" internet than just @GetSpectrum..
- zynx (@DiscVanish) reported
@Ask_Spectrum is there an outage in Yakima or moxee Washington? My internet, wifi as well as Ethernet, stopped working and my modem has lost the internet light, has the first 3 lights and not the 4th
- Geldner *️⃣ (@Geldner) reported
Just cut the cable on Spectrum. They removed one of the channels I watch from our "package" and jacked up our rates $20/month. CS rep showed zero interest in customer retention. 30+ years of paying for service doesn't count. Internet only now.@GetSpectrum @Ask_Spectrum
- Big (@EncoreEye) reported
@Ask_Spectrum Bull ****
- BOT (@bot106) reported
@Ask_Spectrum it’s not acceptable that your service keeps not working today and I’m in Los Angeles. If you can’t provide the service you charge for at least you have to reimburse your clients. Or do you want to pay damages?
- Ronrchy 🎭 🦬 (@RantingRon716) reported
@Ask_Spectrum is internet service down ?
- Sup (@AradiaAjiin) reported
@GetSpectrum worst service ever! Haven’t had service for almost a week and no one has fixed the issue. 1 more day and I’m out, and will say hi to @ATT
- Annah Hackett (@AnnahHackett) reported
@Ask_Spectrum My internet is down but your online customer service keeps insisting only certain services (TV, Pay Per View) are down. But that clearly isnt true, and there doesn’t seem to be a way to report an internet outage. When will my internet be back?
- BOT (@bot106) reported
@Ask_Spectrum Are you saying that you'd only reimburse customers who file a complaint as in defrauding every other customer who would not complain? You know exactly who is affected yet try to pretend you have to look into people's accounts? It's called fraud.
- N1G93R (@YouronlyS) reported
@GetSpectrum Horrible internet, it keeps on turning off and turning back on
- JennX💙🌊 (@OverlookedGenX) reported
@Ask_Spectrum trying to pay my bill online, but can’t connect to the Internet because your service keeps cutting in and out! What’s the deal? Zip 10032.(BTW, this is why I won’t do autopay. You’re not dependable, why should I be?)
- Karla (@ikarlylaugh) reported
@ATT One of the most worst internet ever. And yall really be trying to charge a lot. @GetSpectrum Thank you for your fast reliable service 🙏🏼
- deepak (@lakshmideepakg) reported
FPSMS : NOW DEEPAK COOK IS THE FACE OF APPLE INC + LIST FPSMS R IN SHOCK NOW SINCE 2012 THEY SHOULD BE TOLD THAT “TGEY R THE WORST 24/7” vs THEIR EFFORT : USE MRK , MRJF , POO , MILKMEN TO PUMP THEMSELVES - TWC
- Jeff ALLCAPS (@Johnny_Beerball) reported
@GetSpectrum THESE COMMERCIALS NEED BANNED . THEY ARE HORRIBLE AND CRINGE . ENOUGH
- baris (@nyhalalking) reported
@GetSpectrum is so bad i can't stream the @NYIslanders games from @IslesMSGN on my phone, laptop or anything.
- Nancy♥️LucyCrew #FreeLucy 🐘 (@Nancy_A_L) reported
@Ask_Spectrum why does the internet keep going down? It's been down a lot today and really slow. I am i. Daytona.
- ItsChickyNuggy (@NuggyIts) reported
@Ask_Spectrum When are yall going to fix the outage in Ohio? It's been going on since 10 am. Called, says there's no estimated fix time. It's ridiculous how much I pay for your services to constantly have outages.
- George H.W. Kush (@GeorjitoArgueHo) reported
Hahahah holy ****, my boss lied to TWC to try and deny me benefits. I’m 100% taking this **** to trial if possible. EEOC says these award 40k on average?!?!
- N/A (@NA04671378) reported
@GetSpectrum is the worst
- ladydubya (@Veronic52901821) reported
@GetSpectrum DO NOT GET SPECTRUM they don’t care and raise prices on the little guy to pad their CEO’s pocket. Greedy horrible co!! Run!
- ChiTownMiner (@ChiTownMiner1) reported
So UTEP switches to Adidas next yr right? Any hopes for uniform design next yr? I've never been a fan of the current numerals. The UTEP logo on the front can stay but should be bigger. Def keep the TWC jerseys but make them truer to the originals @600espnelpaso
- (((Lori))) (@mctclover) reported
On the phone with @GetSpectrum to lower my bill after getting served an ad for the same internet service I have at 2/3 the price and the agent literally said to me "because you've been a customer for 30 years we have no offers for you."
- LostInSpace (@Pluto_APlanet) reported
@xBCrafted @GetSpectrum This sucks was enjoying the stream… Spectrum is such trash bro.. hopefully they can get it figured out for you though
- Nancy♥️LucyCrew #FreeLucy 🐘 (@Nancy_A_L) reported
@Ask_Spectrum The connection keeps going down. I am in Daytona. It has not been resolved. This has been happening all day. Service has been sluggish for days too.
- RED LASTS (@REDsLegacy2) reported
@AnnahHackett @Ask_Spectrum The bot is down too
- Jeremy Pfeiffer (@JeremyPfeiffer) reported
. @GetSpectrum internet is garbage
- juicebee (@JuiceBee_) reported
hey @Ask_Spectrum can you like not have my internet be so unstable, i randomly get disconnected from everything and after a bunch of restarts and asking support and new routers and whatnot no problems have been solved
